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5 MIN. READ

Six Ways Hospitals Use Technology in 2024 to Enhance Patient Experience and Healthcare Delivery

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The global healthcare IT market was estimated at USD 200 billion in 2022 and is expected to hit around USD 1069.13 billion by 2032, poised to grow at a CAGR of 18.30% from 2023 to 2032.

The factors driving the growth of the healthcare IT market around the globe are the adoption of cloud technology, the rapid rise in the elderly population and subsequent rise in the number of chronic diseases, the adoption of preventive care, and the demand for mHealth solutions from the surge in number of smartphone users.

So, if you think you’ve seen it all in the healthcare industry, think again. The digital revolution is just getting started, and it’s transforming the way hospitals operate and deliver healthcare. From telemedicine to AI diagnostics, we are witnessing the evolution of healthcare towards enhancing patient experience, increasing treatment adherence, and delivering better healthcare outcomes.

As healthcare professionals strive to provide more efficient and personalized services, they increasingly incorporate cutting-edge technologies into their practices. In this guide, we will see six technology trends in digital healthcare that hospitals, clinics, and doctors use to enhance patient experience and improve healthcare delivery.

1. Telehealth Platforms for Virtual Consultations

Though telehealth or telemedicine has existed for a long time, its widespread adoption was triggered by the COVID-19 pandemic. In the post-COVID years, the healthcare industry is realizing the untapped potential of telehealth to enhance healthcare accessibility for patients in remote and rural areas. 

In urban settings too, virtual consultations have now become the new normal in doctor-patient interactions. Doctors are increasingly utilizing video conferencing, secure messaging, and virtual platforms for remote consultations. In fact, the digital-first generation (GenZ and beyond) prefer telehealth consultations from the comfort of their home, over real meetings to interact with healthcare professionals.

Telehealth services provide a convenient option for routine check-ups and follow-up consultations, reducing the need for in-person visits. This approach ensures ongoing communication between patients and healthcare providers, leading to better management of chronic conditions.

2. Remote Patient Monitoring

Doctors are recommending and integrating mobile health apps that allow patients to monitor their health conditions remotely. These apps often connect to IoT devices like smartwatches, collecting real-time data on vital signs, medication adherence, and lifestyle factors.

This information is then shared with doctors, enabling proactive interventions and personalized care plans. We are seeing an increasing number of doctors encouraging patients to actively participate in their healthcare using patient portals and remote monitoring apps connected to these devices.

These apps allow patients to access their patient portals that contain medical records, schedule appointments, and receive personalized health recommendations, fostering a collaborative and informed approach to care. This transparency promotes patient engagement, as individuals can actively participate in their care by staying informed and communicating efficiently with their healthcare providers.

3. Healthcare Chatbots and Virtual Assistants

India, with a population of over 1.3 billion, faces a critical challenge from overburdened hospitals due to a disproportionate patient-doctor ratio which limits access to quality care. However, the emergence of chatbots powered by GenAI and Large Language Models (LLMs), offers a glimmer of hope, promising to revolutionize healthcare delivery in India by reducing the burden on doctors and healthcare facilities.

These AI-powered chatbots and virtual assistants serve as collaborative partners for healthcare professionals, helping them streamline administrative tasks and improve patient engagement. For doctors, they help augment diagnostic capabilities by giving LLM-generated insights for data-driven decision-making, enhancing overall patient care quality.

On the patient side, these technologies can provide 24/7 support to enhance communication between healthcare providers and care seekers. They facilitate timely communication, enabling patients to ask questions, report symptoms, and receive guidance without needing a physical appointment. These solutions enhance the doctor-patient relationship and help patients actively manage their health, leading to better preventive care practices and health outcomes.

4. Artificial Intelligence (AI) for Diagnostics and Personalized Medicine

AI plays a pivotal role in transforming healthcare diagnostics and treatment strategies. Machine learning algorithms analyze vast amounts of medical data, including patient records, images, and genetic information, to assist in diagnosing diseases and predicting patient outcomes.

AI-powered diagnostic tools can provide quicker and more accurate assessments, leading to early detection and intervention. Thanks to advancements in Explainable AI (XAI), artificial intelligence systems can provide understandable explanations for their decisions, predictions, or recommendations to doctors in a transparent manner.

Moreover, AI is contributing to the field of personalized medicine by tailoring treatments based on individual patient characteristics. This includes predicting how a patient may respond to a particular medication, identifying genetic predispositions to certain conditions, and optimizing treatment plans accordingly.

AI-driven decision support systems help healthcare professionals make more informed choices, enhancing the overall quality of patient care. As technology advances, AI applications in healthcare are likely to become even more sophisticated, paving the way for more precise and personalized medical interventions.

5. Gamified Digital Treatment Pathways

In the realm of patient-centered healthcare, the integration of gamified treatment pathways represents a progressive approach to fostering patient engagement and adherence. We are seeing an increase in the trend of healthcare providers leveraging principles of gamification in their apps and web platforms to transform the often mundane aspects of healthcare and treatment plans into interactive and motivating experiences.

Gamification in healthcare serves as a strategic tool to address adherence challenges and promote positive behavioral changes. For instance, in chronic disease management, patients can earn rewards or progress through levels by consistently adhering to medication regimens, adopting healthier lifestyle choices, or achieving specific health goals.

Watch this interesting seminar by Khuze Siam, the founder and CEO of Siam Computing to understand how gamification can enhance patient experience in hospitals. 

The element of competition or achievement within these gamified treatment pathways can significantly enhance patient motivation, making healthcare routines more enjoyable and sustainable. By incorporating challenges, rewards, and educational content, these applications not only capture the attention of patients but also empower them to actively participate in their treatment journeys.

6. Blockchain in Healthcare Data Management

Blockchain technology is making strides in healthcare by improving data management, security, and interoperability. In healthcare, maintaining the integrity and security of patient data is crucial. Blockchain offers a decentralized and secure way to store and manage healthcare records.

It ensures data transparency, reduces the risk of data breaches, and allows for seamless sharing of patient information across different healthcare providers. Blockchain can streamline processes like managing electronic health records (EHRs), ensuring the accuracy of medical histories, and facilitating secure data exchange.

The use of smart contracts in blockchain can automate and enhance the efficiency of tasks such as insurance claims processing and billing. By implementing blockchain in healthcare, hospitals can improve data accuracy, reduce administrative overhead, and enhance patient trust in the security of their health information.

Incorporate Technology to Improve Healthcare Outcomes in Your Hospital

The transformative impact of technology on healthcare is undeniable, revolutionizing patient experience and healthcare delivery. As hospitals and healthcare providers navigate this digital evolution, integrating telehealth, remote patient monitoring, AI diagnostics, gamified treatment pathways, and blockchain data management emerges as a crucial strategy for enhanced outcomes.

To embark on this journey towards a technologically empowered healthcare future, consider consulting the product strategy experts at Siam Computing. Our award winning team, you can tailor innovative solutions that meet the demands of the evolving healthcare landscape and ensure a seamless and patient-centric approach.

Embrace the future of healthcare through strategic technological integration and witness a paradigm shift in patient care. Contact us today to embark on this transformative journey.

Harsha loves writing stories about people, products and technology. Co-founder of ProdWrks and content chief at Siam. He blends his journalistic background with his passion for technology to give actionable insights that simplify decision-making for product leaders.

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