Kauvery Kare
Patient experience platform for India’s leading multi-specialty hospital chain.
Description
Kauvery Hospital is one of India’s fastest-growing multispeciality hospital chains with a capacity to accommodate 2500+ patients. They have strong presence in Tier 2 and Tier 3 towns in South India.
The primary digital touch point for patients with Kauvery hospitals is through the Kauvery Kare mobile app – a patient experience platform developed by Siam Computing.
About the project
Kauvery Kare is a patient-centric mobile app encompassing all services offered by Kauvery Hospitals. This app streamlines patient interactions, improves accessibility to healthcare services, helps patients track and manage health records, and enhances overall patient experience.
There has been a significant shift in the behavior of healthcare consumers post-COVID and more people are demanding healthcare services from the comfort of their homes. Kauvery Kare addresses this changing dynamic of customer behavior and needs.
It was developed with the future in mind to give the Kauvery Hospitals a competitive edge for the next 10 years as the healthcare facility evolves and builds more capabilities to cater to next-generation digital-first customers.
Key Challenges
01
Limited functionality of existing app
02
Shifting trends in patient demographic
03
Addressing operational inefficiency
The Indian healthcare experience is broken – long queues in hospital receptions, pharmacies, and billing counters negatively impact patient experience and healthcare deliverability.
04
One-stop healthcare platform
05
Shift to value-based care
Our Solution
01
Patient-centric app experience
02
In-hospital experience on smart phones
The app mimics all services offered by Kauvery. It has key functionalities for appointment booking and management, payments, teleconsultation, disease management, and a secure portal to share health records between patients and hospital staff. This enhances the hospital’s operation efficiency by reducing wait times and makes it convenient for the end user to avail services.
03
Family member health management
With a focus on empowering caretakers of patients, the Kauvery Kare platform provides tools for users to add family members to the app and remotely manage the healthcare needs of ailing relatives and friends in real-time.
04
Security and regulatory compliance
05
Future-ready healthcare companion
Results
Increase
Increase
in user retention and repeat users of hospital services.
Lower
customer acquisition costs.
Improvement
Convenient
digital healthcare solution attracts younger generation to Kauvery.
Accessible
healthcare services enabled by teleconsultation features of the Kauvery Kare app.
