Singapore Port Trust

Airflow, Automation

Automating IT Operations at Asia’s biggest port.

Description

A customized solution built for Port trust of Singapore, this project revolved around automating the IT operations, ticket handling and escalation. Our work helped reduce manual work by over 60%.

About the project

This project was done in accordance with the Port Trust of Singapore, who had a unique problem of trying to deal with system alerts on a daily basis in a cluttered and unstructured manner, where they had to handle almost half the volume of alerts manually. To automate their server operations, we built a method to be able to reduce the manual intervention for their Standard operating procedures to counter the workload.

Moreover, we enhanced the system with standard SOPS to be able to automate commands for running diagnostics like monitoring the storage capacity, operating & processing speeds, running the application services & monitoring the operational statuses, checking the logs periodically & based on log response take necessary actions in a guided manner.

Key Challenges

01 Break in efficiency due to manual operations

Given that the system generated approximately 300 alerts daily, with about 100 requiring manual intervention, the team’s efficiency was significantly under par.

02 No means to self reglate

The current process involved manually logging into servers to execute commands as part of a standard operating procedure (SOP), consuming 30 minutes for each case. This method not only required significant time investment but also significantly reduced both accuracy and turn around time.

03 Disconnect between different users & different authentication systems

The absence of coordination among various user roles in their task execution, coupled with a disconnect between RSA and PAM authentication systems, occasionally disrupted the entire workflow.

Solutions

01 Light weight automated workflow management solution

We developed an open-source workflow management platform built around directed acyclic graphs, or DAGs, which served as collections of all the tasks required.

02 Single server solution with self performing checks

Built on Apache workflow, we built a self performing checking & resolution mechanism that could be organized and executed in a way that reflects the interrelated relationships and dependencies.

03 Reduced ambiguity & provided clear resolution path

An automation portal designed with high availability architecture to reduce downtime and increase the accuracy of the resolutions provided.

Results

35%

reduction in manpower employment for SOP management & monitoring

Improved

reporting mechanism to apache airflow to source web portal

60%

efficiency & accuracy increase in self initiated resolutions

Better

overall productivity, reduced downtimes and higher TATs.

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© Copyright 2024 Siam Computing. All Rights Reserved.

© Copyright 2024 Siam Computing. All Rights Reserved.

© Copyright 2024 Siam Computing. All Rights Reserved.

© Copyright 2024 Siam Computing. All Rights Reserved.

© Copyright 2024 Siam Computing. All Rights Reserved.

Singapore Port Trust

Description

About the project

Key Challenges

01

Break in efficiency due to manual operations

02

No means to self reglate

03

Disconnect between different users & different authentication systems

Solutions

01

Light weight automated workflow management solution

02

Single server solution with self performing checks

03

Reduced ambiguity & provided clear resolution path

Results

35%

Improved

60%

Better

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