Chatbot Development

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Explainer

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Our Approch

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01

Understanding conversation objectives

Chatbots can be equipped to cover a range of routines like data access, enquiry diversion, customer feedback, complaint registration etc.. We observe that different end users have different ways of phrasing queries. Our comprehensive algorithms can parse a wide range of legion, making them incredibly versatile.

02

Structuring a chat personality

Chatbots must be ready to cater to a wide variety of users. This will include different temperaments and patience levels for which the chatbots should provide suitable responses. To provide a pleasant experience for all users, we aim to improve upon the ‘one size fits all’ approach while designing the chat personality, keeping a special emphasis on the customer delight.

03

Bot type & platform, channel finalisation

We have a team of tech consultants who are here to suggest you to the right type of chatbot based on your needs and requirement. Our experts recommend either guided or non-guided chatbots. An another important task is in choosing a suitable deployment channel. Picking the wrong one could put you in the risk of alienating customers who are expecting certain function from their virtual assistants.

04

Intents, entities & small talk creation

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05

Tech implementation

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06

Default monitoring & improve chat experience

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Explore our SASS web development projects

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